Choosing new technology? Prioritize fast results over flash

Choosing new technology? Prioritize fast results over flash


At this year’s cafe trade shows, there was a whole lot of buzz about the most current technologies, these types of as robotic servers, AI voice technologies, autonomous delivery automobiles and a lot more.

When it really is effortless to get dazzled by what is interesting and new, choices about irrespective of whether it is proper for a particular brand’s wants are significantly more challenging. A single location of the restaurant tech stack that does not get a whole lot of consideration is at the point exactly where off-premises orders are handed off to buyers and shipping drivers.

Select technologies that focuses on what matters

Some cafe technological innovation is so intricate and high priced that it’s challenging for operators to forecast if it’s going to support them with their urgent actual-world difficulties, together with optimizing labor, improving pace of company and cutting expenses from outside expert services these as 3rd-get together shipping and delivery.

Most operators do not have months or years to hold out for success. Recent Black Box Intelligence information demonstrates that despite the fact that customers are picking off-premise dining additional generally, they are not incredibly happy with it. In Q2 2022, constrained-support dining places received a -33% web sentiment rating, displaying an urgent require to boost the off-premises shopper working experience.

That is exactly where OrderHQ Smart Foods Lockers from Apex appear in.

Targeted tech for bettering off-premises order success

The 3rd-generation OrderHQ Sensible Foods Lockers bring successful automation to the common order pickup shelf. They give safety and group for this usually messy system of getting the suitable purchase to the correct client at the correct time. Their seamless workflows provide fast improvements in labor effectiveness, maximize get throughput, and cut down wait situations so there’s fewer crowding in the lobby. Much more importantly, they lower friction in the customer’s buy pickup experience.

In its hottest review, Bluedot located that 40% of consumers are pissed off when their takeout order is shown to be prepared, but they nonetheless have to wait for an personnel to aid them. With OrderHQ lockers, customers do not have to wait around for someone to hand them their get. They never have to check out all the cabinets and bags. They basically come in, scan their code, and choose their order in significantly less than 10 seconds.

With these types of a quick and trusted practical experience, prospects might opt for to get specifically from the restaurant’s application instead of opting for third-get together delivery. That indicates brands can own the comprehensive purchaser journey and start off to minimize the costs they pay to third-celebration delivery providers.

OrderHQ lockers can process a substantial volume of digital orders and capture info on pickup and loading moments. With an average buy dwell time of 6 minutes (based mostly on all Apex purchaser areas,) a 7-compartment OrderHQ locker can regulate up to 70 orders for each hour, and extra lockers can be connected as required.

True-time purchase pickup information for customers and delivery solutions

Minimizing personnel and shopper friction is just the commencing. The lockers’ ApexIQ software also gives actual-time knowledge that completes the digital chain of custody for every purchase, supplying opportunities for optimizing each individual step of the off-premises get journey. In simple fact, top QSR makes have now uncovered info insights about delivery assistance efficiency, attaining new clarity and bargaining power for use in negotiating contracts and costs.

Incorporating OrderHQ Smart Food items Lockers to the restaurant tech stack provides precision, effectiveness and security to off-premise orders, generating this phase of the company extra productive and worthwhile. They produce major advancements in pace of company, comfort and order fidelity.

Talk to Apex Order Pickup Solutions to find out how OrderHQ Good Foods Lockers can make instant enhancements in the off-premises practical experience and profitability.

This submit is sponsored by Apex Get Pickup Answers