Southwest Airlines Has a Problem Bigger Than its Technology

Southwest Airlines Has a Problem Bigger Than its Technology

Southwest Airlines (LUV) – Get Cost-free Report had a higher-profile meltdown that stranded tens of hundreds of travellers in excess of the holidays. The airline then fumbled its response to people issues a number of periods.

First, Southwest blamed the weather conditions — and when storms led to the difficulty, it was very clear by how the other airways were being functioning that something deeper experienced long gone erroneous. Following that, Southwest dropped the ball in how it apologized and compensated its travellers who got stranded, experienced to lease lodge rooms through the chaotic getaway season, or experienced to discover one more way to get residence.